Ezra Bowl

Shipping Destinations

We are currently shipping to:

• Customers within the United Kingdom.
• European Union countries (please note that some exclusions may apply)

Processing Time.

• All orders are typically processed within 2-5 business days of receiving your order confirmation.
• Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, processing may be delayed. We will notify you via email if there will be a significant delay in the shipment of your order.

***Some UK products may have a 4-7 business day shipping time. If you have other Uk products with 2-5 business days shipping time in the same order, it will adhere to the 4-7 business days.

Shipping Rates

• UK Shipping: We offer a flat rate of £4.99 for standard delivery within the UK.
• European Shipping: Shipping rates for EU countries are calculated at checkout based on the destination and weight of the order.
• Free shipping is available on orders over £50 within the UK and £80 for select European countries.

Tracking your order

• Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your order’s status.

Custom and Duties

• For orders shipped outside the UK, you may be subject to customs duties and taxes based on your country's regulations. These fees are the responsibility of the customer and are not included in the shipping costs at checkout.
• We recommend checking with your local customs office for more information on potential charges.

If you are not completely satisfied with your purchase, we offer a return policy for most items. Return requests must be initiated within 5 days of receiving your order. Please note that we do not accept returns of personalised items.
To initiate a return, please contact us at info@coelifragrance.com. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you have any questions about our shipping or return policies, please contact us and our customer service team will be happy to assist you.